iOS vs. Android (and why Apple is winning)

I was talking to an old friend today, and after reading a few news articles I noticed Samsung is recalling an entire product line due to battery overheating issues. I earlier posted about my brief encounter with Samsung, and even though it wasn’t one of the affected products, it was too hot to touch by the time I brought it to the store. My friend (who started at AT&T a month after I did, making him a 9 year veteran) showed his manager who couldn’t believe it either and actually moved it to a place where it could cool, and cause minimal collateral damage if it did decide to go up in flames. I digress…

Android is a great operating system. I personally love the functionality that you get out of the box, and as a tech nerd, the possibilities behind what you can do with a few simple lines of code and some research. Android has one major problem; Google doesn’t use devices engineered by the same company that designed the hardware. Yes, Google markets ‘their own vanilla phone’ but the hardware is always contracted the hardware portion, HTC, Motorola, Samsung, and LG.

Apple is the same company engineering the hardware that is developing the operating system to run on that hardware. Sure, it has taken Apple a few years to perfect iOS in ways  that Android has had for a couple of years, but look at the market-share  at over 40% and their track record that Apple has kept consistent since the original iPhone launch (which wasn’t even 3G). They design and market their products from start to finish, they stand behind them, and they just work.

I have owned every single generation of iPhone since the initial release in June of 2007. I also worked for AT&T who kept exclusive rights to only sell the iPhone for a few years (again marketing geniuses). I have owned a handful of Android phones over the years and they all end up having poor battery life, instability, and “clunky” feeling. However I had an HTC phone that supported LTE in 2010 which was 2 years before Apple launched the iPhone 5, the first LTE banded iPhone. So yes, they are late to the game, but they still hold over 40% of the market currently.

The iPhone just works. They have had their quirks through the years, and I have definitely had issues with a few iPhone’s with major issues, but 95% of the time you can walk into an Apple store (schedule an appointment if you want), tell them whats going on, and unless its been run over by a lawnmower or  gone swimming, they typically will fix it for you within an hour, and you’re good to go with a perfectly working phone again.

After having worked retail at Circuit City, and a few personal experiences, I typically don’t think extended warranties are worth the money. Apple care is a bit different. I only say that because they stand behind all of their products. I dropped my phone in a lake, dried it out, and brought it to Apple. The phone was 18 months old, and I walked out with a new(ish) phone without having spent a dime.

My iPhone 6S is great (aside from the cracked screen). I walked into Apple simply to see what the repair cost was, and was told I bought the phone 10.4.2015 and was technically out of my warranty (I didn’t get the Apple care protection), but if I schedule an appointment they would replace it for free. I had a case, I had one of those fancy glass screen protectors, but still managed to crack the screen. I cannot wait for my 7 plus to arrive (in another 5-6 weeks). After the S7 edge, I like the bigger style phone.

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